The Computer Engineer is primarily responsible for administration and maintenance of enterprise endpoint platforms including ITAM, deployment, antivirus, and patching infrastructure. This position is also responsible for incidents and problems escalated by the Help Desk.
Documents, monitors, reports, and manages the resolution as part of problem management.
Provides Advanced technical support to end users when cases are escalated from peer engineers and technical support professionals.
Performs Advanced technical support for Current and past Windows Computer Operating Systems, Active Directory, Anti-Virus and our Core Business and Productivity software stack.
Integrates computer solutions into core computer services.
Example- DNS, DHCP, Active Directory, Security Solutions.
Automate Installations, configurations, and updates to computer platforms.
Actively participates in the identification of new user needs or program enhancements.
Writes, reviews and/or maintains technical documentation.
Accountable for changes to the Windows Operating System to improve performance and reliability
Reports weekly status on projects.
Attends weekly staff meetings.
Manages Company risk relative to position.
Bachelor Degree or comparable education/training (additional Four years experience in lieu of degree). Where education is substituted for experience, HS Diploma or GED from accredited institution, required.
Ability to demonstrate strong Communication and Presentation skills.
2+ years of experience with windows operating systems, deployment tools and architectures, computer platforms, computer vendor management, Active Directory support, DNS, DHCP and print services; creating, managing, and deploying Active Directory Group Policy Objects (GPOs) and associated custom GPO templates for the virtual environment and Roaming profiles, virtualization, power shell, and other scripting tools.
OS Deployment tools and architecture. Example: Acronis, System Center, Flexera, MDT.
Advanced Adaptability to fast changing environment.
Independent Analytical Thinking. Breaking down large complex problems into smaller components and addressing each component as a method to resolution to the larger problem.
Experience resolving computer system issues
Experience in Windows 7/10 Pro/Ent troubleshooting.
Experience with Deployment, Patching and MDM solutions.
Experience with scripting in PowerShell and CMD shell.
Experience in Microsoft 365 use and support.
Experience in Financial/Banking industry.
Normal office environment
Travel by car and air required
Travel frequency up to 10%