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IT Process Automation

Transforming Complexity into Simplicity with IT Automation

Automation is key to IT optimization and digital transformation. Modern, dynamic IT environments need to be able to scale faster than ever and IT automation is vital to making that happen. Our IT process automation services will transform your IT service desk and infrastructure operations by boosting your overall IT team’s productivity and ensuring high availability of its services to its customers.

In our continuous endeavour to help companies improve their IT operations and make them more agile, DCM has built capabilities around cognitive tools preferred in the automation space.


Our IT process automation Services -

  • Managing and Monitoring IT infra
  • IT service delivery Management

Managing and Monitoring IT Infra

The best infrastructure in the world will quickly fall apart if appropriate monitoring & management systems aren’t in place. We design our monitoring & management plans drawing on best practice from industry and vendors, as well as years of experience running IT systems for clients and ourselves. In order to gain efficiencies we then layer cutting-edge automation on top of this to provide as responsive and efficient a service as possible to our clients.

We have built a framework whereby discrete tools that are being used in the organization can be plugged into the framework and you could do root cause analysis and analytics. The framework uses the IBM and ELK tool for providing the functionality.

IT service delivery Management 

Modernize your IT service experience with DCM’s IT service management catalogue . Our ITSM services delivers all the benefits of a Modern IT service experience—happy users, efficient IT, and better outcomes.

  • Create superior user experiences - Impress your users with one intuitive self-service portal for all services, AI-driven support, and a mobile app for anywhere, anytime requests.
  • Improve IT agility - Get more done faster with codeless configurations, ITIL-certified processes, built-in AI and analytics, plus technology-agnostic automation.
  • Reduce risks and control costs - Close service management gaps with powerful discovery, CMDB, change-risk analysis, and IT asset and software license management.

Tools and technologies we operate–

  • IBM AIOPS, Netcool and Instana
  • ELK Stack
  • Manage Engine Op Plus
  • Service Desk from IBM, Servicenow and Manage Engine

Why It’s Time to Leverage IT process Automation 

Adopting IT process automation is a strategic imperative for modern organizations seeking to thrive in the digital times where IT is core

  • +60% IT process efficiency gains
  • -30% costs reduction
  • +80% error reduction 
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